Open the window, then start the car?

Opening and closing the windows resets a vehicle’s body control module. Dreamstime/TNS

Q: Periodically, my 2014 Buick Regal will not crank when I turn the ignition key to start but displays the following message on the instrument panel “Open and close driver window.” After I open and close the driver window, the message changes to “Open and close the passenger window.” After opening and closing the passenger window, the engine then cranks and runs after turning the ignition switch. What could be the cause?

L.K., Park Ridge, Ill.

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